Shipping policy

At PALOMA, every order is prepared with care to give you a simple, fast and reliable experience — on and off the court.

Order preparation

All orders are prepared within 24 to 72 business hours (excluding weekends and public holidays).
During periods of high demand or collection launches, this time may be slightly longer.

Delivery times

Estimated times after shipping are:

Mainland France: 2 to 4 business days
Europe: 3 to 7 business days
International: 5 to 10 business days

A confirmation email with a tracking number is sent as soon as your order ships.

Shipping costs

Shipping costs are calculated automatically at checkout based on:

the destination
the parcel's weight
Shipping may be free above a certain purchase amount (see conditions in the cart).

Pre-orders & out-of-stock products

Some products may be available for pre-order or temporarily out of stock.
In that case:

the estimated shipping date is shown on the product page
shipping may take up to 14 business days

This allows us to produce more precisely and limit overstock.

Tracking & delivery

You can track your parcel at any time using the link sent by email.
On delivery, we recommend checking the condition of the parcel. If there's any issue, contact us promptly.