Refund policy
At PALOMA, we want you to feel as comfortable in our products as you do on the court.
If something isn't right, no stress — we've made returns simple.
Return window
You have 14 days after receiving your order to submit a return request.
Eligibility conditions
Returned items must:
- be new and unused
- show no signs of wear
- be returned in their original packaging
- include the tags and accessories
For hygiene reasons, certain worn or washed garments cannot be accepted.
How to make a return
- Send your request to: contact@palomaplayers.com
- Include your order number and the item(s) concerned
- We'll send you the return instructions
Return shipping costs are the customer's responsibility, except in the event of an error on our part or a defective product.
Refunds
Once the parcel is received and checked:
- the refund is issued within 5 to 10 business days
- via the same payment method used for the purchase
You'll receive a confirmation email as soon as the refund is processed.
Exchanges
Need a different size or model?
The quickest way is to return the item for a refund, then place a new order.
Defective products or order errors
If you receive a damaged or incorrect item, contact us promptly with a photo.
We'll of course cover the replacement or refund.
Need help?
Our team is here to help:
contact@palomaplayers.com
Thank you for your trust and welcome to the PALOMA community 🤍
See you soon on the courts.
